What's inside

Two days of training, written for people who have never used AI tools at work before — no programming background needed.

Day 1 — Foundations, Platforms & Prompting

  • What AI actually is, and how it differs from ordinary software
  • How AI "thinks" — neural networks in plain language
  • AI you already use: search, feeds, voice assistants, Face ID, navigation
  • Generative AI across text, images, audio, video and code
  • ChatGPT, Claude, Gemini, Copilot and Perplexity — what each is best at
  • Effective prompting: Context, Task, Examples, Format
  • Hands-on: the "difficult customer" prompt exercise with a scoring rubric

Day 2 — Productivity, Ethics & AI Safety

  • AI for real work: summaries, emails, documents, brainstorming
  • AI for teaching and study: research, lesson plans, presentations
  • AI tools for images, audio, video and slides — and how to prompt them
  • Where AI fails: hallucinations, stale data, confirmation bias
  • The "trust but verify" method — forcing citations and lateral reading
  • Ethics: protecting confidential data, plagiarism, disclosing AI use
  • AI safety: deepfakes, voice-clone fraud, AI-written scams
  • Capstone: build, evaluate and refine a real AI-assisted output

Day 2 connects directly to the Entry-Level Cybersecurity micro-credential — AI-written phishing, deepfake fraud and synthetic-media scams are the newest form of the threats covered in Module 1.

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